Our services in detail
*partial list
IT Infrastructure design and management
IT infrastructure design is the strategic process of planning, documenting, and implementing the fundamental technology components that support all business operations. It acts as the blueprint for a company's entire technology environment, ensuring all systems work together efficiently, securely, and reliably to meet current and future business goals.
Objectives of IT infrastructure:
- Resilience and High Availability: The design must minimize downtime. This means eliminating single points of failure by incorporating redundancy.
- Scalability and Elasticity: The infrastructure must be able to grow to meet increasing business demands.
- Security Security must be a core design element, not an afterthought.
- Performance: The architecture must ensure fast, consistent service delivery.
- Cost Optimization: The design must deliver the required performance and reliability at the lowest possible cost.
Cybersecurity
Cybersecurity is the set of technologies, processes, and practices designed to protect computer systems, networks, programs, devices, and data from attacks, damage, or unauthorized access originating in cyberspace (the digital world). It is an essential discipline that applies to everyone, from individuals to governments to businesses.
The three fundamental objectives:
- Confidentiality: Ensuring that information and systems are only accessible to authorized individuals (Example: Use of encryption and strong authentication).
- Integrity: Ensuring that data is accurate, complete, and has not been altered in an unauthorized manner. (Example: Use of checksums or digital signatures).
- Availability: Ensuring that authorized users can access information and systems when they need them. (Example: Implementing regular backups and redundancy systems).
IT Project management
Information Technology (IT) project management is the application of processes, methods, skills, knowledge, and experience to achieve the objectives of a specific technology project. Essentially, it involves planning, organizing, and supervising the human, material, and financial resources needed to deliver a technology product or service (new software, network infrastructure, cloud system, etc.) within the defined timeframe, budget, and quality level.
Objectives of IT project management are:
- Respect the scope: Ensure that the delivered product or service meets the initial functional and technical requirements.
- Master the Time-Cost-Quality triad: Deliver the project on time, within the allocated budget, and provide a high-quality product or service.
- Manage risks: Identify, evaluate, and implement strategies to minimize the impact of unforeseen technical or organizational challenges.
- Ensure stakeholder satisfaction: Coordinate and communicate effectively with the development team, internal/external clients, and management.
IT Management
IT management is the set of processes and strategies aimed at monitoring, maintaining, and optimizing a company's IT assets throughout their lifecycle. It encompasses both hardware (computers, servers, peripherals, network) and software (operating systems, applications, licenses). It is a strategic lever for ensuring the proper functioning, security, and evolution of the information system.
Objectives of IT management:
- Cost optimization: Control expenses related to purchasing, maintenance, licenses, and consumables.
- Productivity improvement: Ensure tool availability and performance to reduce downtime.
- Security and compliance: Protect information systems against threats (cyberattacks, outages) and ensure compliance with licensing and data protection regulations.
- Anticipation: Planning updates, preventive maintenance and equipment renewal.
IT Support
IT Support is the diagnostic and repair operation aimed at restoring normal operation of computer equipment (computer, server, peripheral, network) or software following a breakdown, malfunction or failure. It is an essential component of corrective maintenance in Information Technology (IT), with the objective of minimizing downtime and ensuring business continuity.
IT Support is based around two main categories of problems:
- They are linked to the physical failure of a computer or network component. Examples: A faulty hard drive, a power supply that no longer starts, a faulty motherboard, a cut network cable, overheating due to a dirty fan.
- Software Failures These relate to operating systems, applications, and configuration. Examples: An operating system that no longer boots (blue/black screen), a virus or ransomware infection, driver conflicts, software that crashes or is too slow, network configuration problems.
Temporary Relief
Temporary relief refers to the temporary replacement of an employee who occupies a position, often a key position, in the event of a prolonged absence or a specific organizational need. This concept is essential to ensure business continuity and avoid disruptions in the execution of tasks.
Temporary relief is put in place to meet needs for a limited period, particularly in the event of:
- Planned absences: Maternity leave, paternity leave, sabbatical leave, long training or summer vacation or significant vacation period.
- Occasional increase in workload: Peak periods (seasons, fiscal year-ends, inventories), launch of a major project requiring additional skills.
- Transition period: Pending the recruitment of a permanent employee (interim period).
Sale and installation of IT equipment
NüForce IT is a reseller partner of several IT hardware manufacturers. Furthermore, we purchase directly from the largest Canadian distributors. The benefits of purchasing from a distributor lie primarily in value-added services, accessibility, and logistics. For you, this translates into savings and the best after-sales service.
Here are the main benefits:
- Immediate and local stock: Distributors maintain large stocks, which reduces delivery times for the customer, unlike a manufacturer who might have longer production cycles.
- Market knowledge: The distributor is often an expert in their field. They can advise the customer on the product best suited to their needs.
- After-sales service and support: The distributor is often the first point of contact for technical support, warranties and returns, offering local assistance that the direct manufacturer cannot always guarantee.